Dovarri Software for Service Professionals
Streamline Service Processes and Keep Customers for Life.
Service Contracts
Service Activities
Service Request Assignment
Service History
Service Request Management
Up-selling Opportunities
Service Contracts
Integrating service level agreements directly into Dovarri Service ensures that all your service representatives know precisely what the service guidelines are by account and by product. Know when service agreements are about to expire, provide timely upgrades and generate continuing service revenue.
Service Activities
Service representatives can easily view today's service activities upon login. Service activities will be prioritized, and the representative will know exactly how to start the day.
Service Request Assignment
Service teams can utilize Dovarri Service to immediately assign field technicians for a service call, notify the field technician and receive confirmation that the technician will contact the customer. Whether the field technician is in the office or out at another client site, the schedule can be updated immediately.
Service History
Service representatives will be able to view previous service detail quickly so no matter who handles your client's needs, everyone will be up to speed on any previous and pending issues.
Follow-up Tracking
Never lose track of a service request. With Dovarri Service, your service representatives and supervisors will be automatically notified if service requests exceed or are approaching service level agreement commitments.
Service Request Management
Effectively manage the service activity queue by filtering requests by priority, service levels, user, account or even product. With Dovarri Service, you will be able to manage service processes the way you want to manage. Dovarri Service will provide easy access to data that will even help you determine which products require more service, thus potentially identifying a problem area.
Up-selling Opportunities
Based on feedback your service representatives get from clients, they can be prompted with questions that may result in opportunities for additional sales. If a client requests to be contacted by a sales representative, your service representatives can schedule the follow-up meeting, notify the sales representative and get confirmation back while still on the phone with the client.
Service Contracts
Service Activities
Service Request Assignment
Service History
Service Request Management
Up-selling Opportunities
Service Contracts
Integrating service level agreements directly into Dovarri Service ensures that all your service representatives know precisely what the service guidelines are by account and by product. Know when service agreements are about to expire, provide timely upgrades and generate continuing service revenue.
Service Activities
Service representatives can easily view today's service activities upon login. Service activities will be prioritized, and the representative will know exactly how to start the day.
Service Request Assignment
Service teams can utilize Dovarri Service to immediately assign field technicians for a service call, notify the field technician and receive confirmation that the technician will contact the customer. Whether the field technician is in the office or out at another client site, the schedule can be updated immediately.
Service History
Service representatives will be able to view previous service detail quickly so no matter who handles your client's needs, everyone will be up to speed on any previous and pending issues.
Follow-up Tracking
Never lose track of a service request. With Dovarri Service, your service representatives and supervisors will be automatically notified if service requests exceed or are approaching service level agreement commitments.
Service Request Management
Effectively manage the service activity queue by filtering requests by priority, service levels, user, account or even product. With Dovarri Service, you will be able to manage service processes the way you want to manage. Dovarri Service will provide easy access to data that will even help you determine which products require more service, thus potentially identifying a problem area.
Up-selling Opportunities
Based on feedback your service representatives get from clients, they can be prompted with questions that may result in opportunities for additional sales. If a client requests to be contacted by a sales representative, your service representatives can schedule the follow-up meeting, notify the sales representative and get confirmation back while still on the phone with the client.
WHO SHOULD USE DOVARRI?
>> Sales Reps
>> Management
>> Mobile Users
>> Marketing
>> Service
>> Channel Mgmt
For additional information about Dovarri or our products, please call or email us at
inforequest@dovarri.com
